The increasingly interpersonal nature of the modern workplace has been widely written about. The effective typical knowledge worker works in teams, multitasks, and uses soft skills such as critical and creative thinking. Soft skills also relate to how people work, and include interpersonal (people) skills, communication, teamworking, time management, and empathy skills, among others. Soft skills are also important to the success of most employers, and can be developed. After all, nearly every job requires employees to engage with others in some way, and many can improve their skills in these areas!
Using experiential learning tools is an ideal way to build soft skills - it offers the opportunity to highlight how particular soft skills are currently being used or not, or an opportunity to rehearse the application of newly developed or existing skills, building confidence and capability.