Privacy Policy

Our Privacy Policy is written to explain how we process any personal or private information as part of your use of our website, in accordance with the Data Protection Act 1998.

RSVP Design Limited

We provide a range of training related products services including (but not limited to) the design and supply of experiential learning online and physical products, learning design consultancy and trainer training.
We are registered in Scotland (No. SC253981) in 2003. Our VAT number is GB 817 5134 35.

Should you have any questions or issues with this Privacy Policy, you can get in touch with us by the following means:

Post: Studio 902, Mile End Mill, Abbey Mill Business Centre, 12 Seedhill Road, Paisley, PA1 1JS, UK.

Email: [email protected]

Phone: +44 141 561 0387

What information do we collect about you?

We collect information from you only when required. In most cases, this is to allow us to follow up and process product order or consultancy requests, arrange product deliveries, meetings & training, follow up on communications and respond to feedback when provided. We do at times also collect information for purpose of marketing and make it clear when we do.

The information we collect directly through this site, and how we collect it, includes:

Via our Website Contact Form: Name, Email, Telephone and further details provided by you.
Via our secure online shop/Websites (see https://rsvpdesign.co.uk and https://rsvpdesign.com):
Name, Email, Shipping and Invoice Addresses, Telephone and further details provided by you.
We do not collect any secure credit card or other financial data on our website or anywhere on our systems – your details are stored and used by a secure external link to our Payment Provider.
This Payment Provider is chosen by you at the time of ordering and may include Sagepay (see https://www.sagepay.co.uk/support/online-shoppers/about-sage-pay ) or PayPal (see https://www.paypal.com/us/webapps/mpp/how-paypal-works/overview )
Via Newsletter Signups: Name and Email address.
Via Telephone or Email: Name, email, phone and relevant details to allow us to follow up on your enquiry.
Via Google Analytics tracking: Including pages viewed, device types used, locations, traffic sources and more.

We do not collect any information unnecessarily. We do not share the information we collect with any 3rd party organisations or companies. We do however use external tools for managing our relationship with you, including invoicing and task management, shipping companies and local product distributors where some of your collected information will used for our own specific purposes.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How do we use information collected?

Information we collect may be used in various ways within our own systems and processes. Exactly how your data will be used will depend on why it was collected, but current uses include:

To allow us to follow up on communications with you, whether it be to discuss proposed work, follow up on earlier conversations, arrange meetings etc.
To allow us to send the products you have ordered to you, using external shipping companies, and to follow up to check they have arrived safely and timely and they meet your expectations
To allow us to populate our Order Management and Invoicing/Banking Systems, allowing efficient delivery of your product orders
To allow us to place you within our billing cycles and send out invoices to the correct people, at the correct addresses
To understand how our website is used, allowing us to ensure a better experience for all
To distribute marketing materials, where consent has been given, promoting training, webinars, product offers, advice and more

Marketing and Digital Communication

As part of our service we’d like to contact you from time to time to keep you informed about topics you may be interested in. This may include:

Updates on existing and / or new products and services offered by us
Updates on services, tools, techniques and opinion which we feel you may be interested in
Information on offers, sales and promotions we may run at any given time
Information on upcoming training sessions and webinars
Updates and new information relating to products you have previously purchased from us

In such cases, information may be delivered by digital means, (in particular over email), telephone contact and/or physically (by mail/courier) either where we have a legitimate business interest to do so (for example where you are an existing or previous customer, or where you have requested information from us) or where consent has explicitly been given by you.

We will provide Unsubscribe options on all marketing / digital communication type emails we send to you, and respond to all telephone or physical mail requests to unsubscribe within 48 hours of receiving them.

Accessing Your Information

You have the right to request a copy of the information we hold about you. If you would like a copy of this information, please contact us by any of the means provided at the top of this privacy statement.

Please note, in accordance with the Data Protection Act 1998, we are permitted to charge a small fee of £10 to cover our own costs of responding to such a request. We will also require proof of identity.

Cookies

Our website uses cookies for the purpose of tracking user behaviours, A/B testing and enhancing your experience.
We do not use Cookies to collect information for marketing purposes.

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. You can control cookies via your browser, allowing you to delete, block, clear and more. However, some functions of our website may not work correctly if you choose to block or remove.

For further information, please visit https://ico.org.uk/for-the-public/online/cookies/

Links to other Websites

Our website may include links to other 3rd party websites, particularly from within the blog section of our website. We will only add links where we believe the 3rd party site to be of interest or added value to our site users.

We will check all links at time of posting, but with no control over 3rd party sites, we take no responsibility for the correctness, how they develop content or how they process personal information.

This Privacy Policy applies only to our own https://rsvpdesign.co.uk and https://rsvpdesign.com websites.
When browsing other websites, you should refer to their own privacy policies.

Changes to our Privacy Policy

We keep our Privacy Policy under regular review and will update this page when changes are required and implemented.

This Privacy Policy was last updated on 25th November 2020.