Emergency Delivery

Learning Objectives

The activity enables participants to demonstrate a range of skills including:

• Effective Decision Making – choosing an appropriate and agreed team strategy based on a number of options
• Team-Working – the ability to work in small teams, allocating roles and sharing important information as appropriate
• Data Management – assimilating and processing a large volume of data quickly and accurately
• Delivering at Pace – Successfully managing, supporting and stretching self and team to deliver agreed goals and objectives within tight time constraints; planning ahead but reassessing workloads and priorities if situations change 

The exercise challenges teams to:

• Establish clear outcomes based on information provided
• Assimilate and process information in order to make effective team decisions
• Delegate responsibilities and quickly build trust in team roles
• Structure & deliver a clear message to colleagues
• Review feedback and make decisions quickly to act on new information received, generating the best possible results within tight deadlines
• Work with unfamiliar technical or specialist language

This activity is completed in small teams of 3 or 4 people (with an optional observer role), each charged with helping the driver of an over-sized truck to route the transporter to deliver an extremely important piece of industrial equipment. The delivery has to be made to a specific building in a large industrial complex and this truck has some physical characteristics that make the delivery difficult.

Each person in the team has information that relates to whether the truck can use one of the predetermined routes marked on the map provided.

In Stage 1 of the activity the teams must review detailed, and probably unfamiliar information, in order to determine which two predetermined route options are recommended. Simple sharing of information between all team members won't be sufficient- each person must critically evaluate their own information, and make appropriate decisions on the relevant inputs.

Each team then submits its suggested two options to the facilitator and receives some feedback.

In Stage 2 of the activity the teams use the feedback and further information provided to recommend the most ‘safe and efficient’ route. Their choices include revisiting the original decision, or just choosing between the two previously short-listed options. What will produce the most effective decision?

Each stage must be delivered within tight time constraints of 15 minutes activity per stage.

• Stage 1: 20 x minutes (including briefing) of activity to determine two route choices
• Stage 1: Review: 10 x minutes review of Stage 1 route choices
• Stage 2: 15 x minutes of further activity and decision on final route choice
• Stage 2: Review: 5 x minutes review of final route choice

Further licenses can be purchased to work with larger group sizes. Contact [email protected]