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Working with Conflict Workshop

Learning Focus

  • Diversity/Cultural Awareness
  • Effective Communication
  • Listening
  • Negotiation & Building Trust
  • Resilience
  • Working with Conflict

Group Size

6 - 16
6 - 16


Up To a Full Day
More information
Next day delivery available

The Working with Conflict Workshop package includes activities and materials to facilitate a one day conflict resolution skills and strategies training session.

Conflict exists in every organisation, but managing conflict well can be also be a positive experience providing there is an increased understanding for those involved by breaking down communication barriers, and by building trust between individuals and the team.

The style of this workshop is highly interactive and is based on small group practical work, reflection and discussion. 

Presentation materials have deliberately been kept to a minimum. The design of this workshop means that participants are actively involved in exploring their own experience and learning and not simply receiving instruction and trainer input. 


  • To understand more about the factors that contribute to conflict, in both aggressive and passive forms
  • To develop an enhanced understanding of your own behavioural style, and that of others, so that you can be more effective in dealing with challenging people and situations
  • To be able to recognise potential conflict situations and to develop the skills required to avoid or manage these
  • To practise using a variety of conflict resolution techniques
  • To develop effective responses to diffuse and deal with potentially angry people and violent situations, contributing to enhanced personal safety

This is a one-day (7 hour) workshop that can be delivered independently or as part of a sequence of workshops around management skills, as we offer another five workshops in a discounted package (which can be seen below). 

The workshop also contains the activity T-trade, which is sold separately, and can be used independently of this workshop. 


T-trade contains two complete activities in one box, a business negotiation activity and an influencing activity. 

Workshop contents:

6x pre-recorded video clips, 4x sets of ‘Character Cards’, 1x set of T-trade activity, 1x USB Stick with PowerPoint presentation and Workbook, 1x Facilitator Manual

Package Weight: 4.5kg

The specific interests of the group, and the size of the group, may require the facilitator to apply some flexibility to the programme, therefore the workshop facilitator manual offers suggested timings and review processes. A confident facilitator may choose to alter these timings and use additional or alternative materials.

Facilitator presentation materials are limited to summary of key points, discussion topics and overviews of theoretical models used in the workshop.

Further reading material and suggestions of follow-up activities can be offered as support handouts following the workshop, at the discretion of the facilitator.

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Product prices shown do not include delivery costs We use international and local courier services to provide a fast, secure and traceable shipping service to our customers. Typically we will ship within one working day of receiving your order (if received by 14.00 local time), and your goods should be with you wherever you are in the world within one week!


We provide a 12 month unconditional guarantee. If you have any problems with our materials, we will replace any defective parts, or you can return the product for a refund.

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