{"product_id":"working-with-a-customer-focus-workshop","title":"The Working with a Customer Focus Workshop","description":"\u003cp\u003eThe Working with a Customer Focus Workshop provides all the training activities, materials, and facilitator information needed to run a full day workshop around customer service skills.\u003c\/p\u003e\n\u003cp\u003eThese workshop materials enable you to work with learners to use their own experience of being both customers and suppliers, and their ability to see things from the customer's perspective so that they can begin to identify improvements to their own personal, team, and organisational approaches to great customer service.\u003c\/p\u003e\n\u003cp\u003eThe style of this workshop is highly interactive and is based on small group practical work, reflection and discussion. Presentation materials have deliberately been kept to a minimum as the design of this workshop means that participants are actively involved in exploring their own experience and learning and not simply receiving instruction and trainer input. Therefore, presentation materials are limited to summary of key points, discussion topics and overviews of theoretical models used in the workshop.\u003c\/p\u003e\n\u003cp\u003eClick the link on the right to review a recording of a live Webinar introducing the features and activities within the Working with Customer Focus Workshop.  \u003c\/p\u003e","brand":"RSVP Design","offers":[{"title":"Default Title","offer_id":56541891199356,"sku":"5060505270372","price":1049.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0939\/3700\/9020\/files\/customer_focus_cropped-w1500-h1500-w750-h750.jpg?v=1774521046","url":"https:\/\/rsvpdesign.com\/products\/working-with-a-customer-focus-workshop","provider":"RSVP Design","version":"1.0","type":"link"}