2015

  There’s an existential threat buried in how we imagine a Learning Organisation, and only an experiential learning process is going to allow us to reconcile the differences that give rise to the threat.   My February blog “Revisiting the Learning Organisation” provoked a very interesting set of responses from readers ... Read more...

Client Enquiry: Have you any ideas on how we can get staff to really consider what they can do to improve our customer experience? Its more than just a list of things (that people probably already know anyway!) about what we say we (want to?) deliver!    RSVP Design Response If everyone has a slightly different role, or different ... Read more...

In my recent RSVP Design blog “Resilient Learners + Resilient Educators = Resilient Organisations?” I asked the question, “Can we create a sustained learning environment, that has as its explicit purpose the development of resilience at an organisational level, whilst being entirely supportive of the development of personal and ... Read more...

Client Enquiry: I am looking for an exercise that illustrates the difficulties of a matrix organisation. Do you have an exercise which can help?   RSVP Design Response The exercise we developed specifically to look at the difficulties of leading within a matrix organisation, (and used in that context with organisations such as Apple, ... Read more...

  Client Enquiry: I am not sure whether the people we are working with will be ready to design their own programmes as they are relatively inexperienced? How do you suggest we approach this session?   RSVP Design Response RSVP Design are firm believers in the power of cooperative learning (learning from other learners); generative ... Read more...

  Client Enquiry: Im running a Train the Trainer programme this week. What tips can I pass on to my delegates about dealing with shy or disengaged learners?   RSVP Design Response Shy delegates are one thing, disengaged delegates may suggest there is a problem with the content or delivery of the training. So first step is to reflect on ... Read more...

Here at RSVP Design we’ve recently needed to ensure that we have a shared and consistent understanding of the nature and dynamics of resilience in learning. Two significant client engagements have asked us to revisit this understanding so that we have a common point of departure in terms of both learning design and trainer training. My colleague ... Read more...

  Client Enquiry: We have an external workshop planned and I want my management team on the one hand to be open for new ideas and also to share these new ideas, and on the other hand to be sensitive to how we communicate towards customers and employees in the future. What activities can you recommend? I am thinking of using an ice-breaker ... Read more...

  Client Enquiry: I have now tested/used Colourblind and it works well. It is good to have a discussion on communication and how the group organizes itself to find the missing two pieces. One question: how long does it take on average to solve the problem? I had one group of 10 people who solved it in 10 min, and another one with 13 people who... Read more...

Client Enquiry: I am developing a more in-depth Teamwork class.  The unusual thing is it not be for an intact team, it will be an open course, hopefully for many of those that just went through a supervisory/management training in 2014.   I am looking for a team building activity of about an hour long that can reinforce the in-depth ... Read more...